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Emotional buying behavior

Let’s say you’re with your significant other, checking out new cars. You aren’t ready to buy, but based on a recent repair estimate on your existing car, you know what’s coming. Then, you see the most amazing car. It’s shiny,…

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The 3 p’s to better business

With the spa industry constantly advancing, it can become difficult to stay up to date with the hottest trends and treatments to keep your spa at the top of its game. Louis Silberman, CEO of National Laser Institute, breaks down…

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The battle to be bare

For many women and men, hair removal is more than a process, more than a routine and much more than simply a chore—it is a full-on battle. The current styles and trends for both sexes call for a smooth, virtually…

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Score a slam dunk with a customer follow-up

Even if you’re not a huge basketball fan like I am, I’m sure you know what a slam dunk is. In business, there are plenty of similar opportunities for that perfect, golden opportunity to run with the ball, if you…

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Spa, MD: client safety first

Having practiced in the medical esthetic industry for more than five years, I have worked with numerous clients and treated each of them with customized plans. And while noninvasive treatment options, such as injectible fillers and cosmetic collagen enhancements, are…

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Sizzle, ignite and set fire with social media

You know social media is big, but do you know just how big? According to statistics, there are now 3.2 billion social media users worldwide, which is a staggering 42% of the current population. There are more individuals on social…

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Is it time to rebrand?

When was the last time your business had a makeover? While you might think your current look and message are perfectly fine, if it has been more than three to five years since you freshened things up, it’s probably time to…

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When to stop marketing solo and hire

It’s a new year—a new decade, and it’s the perfect time to talk about goals that you can accomplish on your own and goals that can be more easily accomplished with others’ help. What goals did you accomplish over the…

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Magical marketing: what’s your special sauce?

It has been said that there’s nothing new under the sun, but when it comes to marketing, there are still loads of creative ways to outshine the competition. It all starts with your certain somethin’ somethin’—what I like to call…

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The “new” customer service

If these aren’t “changing times,” then I don’t know what is! Since I opened my first medical spa 16 years ago, and soon after, a medical spa training school, I’ve had my share of ups and downs. We’ve all had…

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